Mobile Payment Industry News

Thursday, November 20, 2008

Bank Temporarily Bans Signature Debit, Mandates PIN to Reduce Threat!

It's true! Without even realizing what they're saying, a financial institution in Illinois, has "eliminated" pay at the pump privileges for their cardholders and has temporarily barred it's card holders from using signature debit, requiring them to use the safer and more secure PIN based technology.

What the bank has essentially done is openly admitted that even though they "push" signature debit, when "push" comes to "shove", even they PREFER PIN debit. (only in self-interest...to protect themselves against further losses incurred by having their cardholders continue to use signature debit)

Interesting, to say the least, and maybe even part of the paradigm shift! Wonder if the card users will continue to "earn rewards" since the bank is "forcing" them to use their PIN?

Credit Card Scam Striking Across Stateline & Country

Financial institutions already suffering from our weak economy have another worry on their plates: fraud. A scam targeting banks and credit unions could drain our accounts in days, if we're not vigilant.

"To combat the problem, Illinois Community Credit Union eliminated pay at-the-pump privileges for card holders and temporarily barred signature debit card transactions. Customers have to use a PIN instead."

Editor's Note: Consider that all debit transactions done on the Internet are classified as Signature Debit "without the signature", so feel free to draw your own conclusions as to the risk factors involved. If combating the problem includes banks temporarily "barring signature debit" transactions, (and "signature debit" is far less risky than the "card not present" debit model used for online shopping), what conclusions can you make about how the "bank feels" regarding inherent risks of accepting this payment methodology?

The fact that the bank/credit union puts forth the mandate: "Customers have to use a PIN instead" is a blatant admission by this particular financial institution that PIN Debit is more secure...which is a fact that we at HomeATM have been stating all along.

The story continues...

A little lighter in the wallet," says Daniel Matuszewski. He had an unwelcome surprise while checking his account balance at Illinois Community Credit Union in Sycamore. He noticed a series of unfamiliar charges that added up quickly.

"It was quite a schock because I mean 900 dollars is quite a bit of money just to be missing," says Matuszewski. He fell victim to a fraud scheme catching on across the Stateline and the country.

"They're moving from state to state and they're going to different financial institutions and if you're not doing your homework then you have the potential of really getting stung bad on this one," says Bob Schroeder, President of Illinois Community Credit Union.

Law enforcement agencies are working with Visa International to trace the fraud. They believe the suspects are mass-producing credit and debit cards, then testing them at pay-at-the-pump gas stations, until they find one that matches an existing account.

But Schroeder says the most important tool is to constantly monitor transactions to check for suspicious activity. Illinois Community caught the trend early enough that just 30 of 5,000 card holders were impacted. The credit union is repaying customers for all fraudulent charges, adding up to a $30,000 loss for the company. Schroeder feels lucky it wasn't worse:

"With earnings of financial institutions down it's gonna cause some problems." Investigators also believe the individuals committing the fraud may be people laid off from the financial sector, who know how the system works and no longer have a paycheck.

He adds Illinois Community Credit Union is working with law enforcement to find the people behind the scheme. He says security cameras recently caught some suspects on tape in a Chicago suburb and he hopes for resolution soon.

Sexiest or Best Looking..What's More Attractive?

Editor's Note: This article from CPIFinancial, provides some good insight as to why a software based solution for online payments is not a good idea.

It repeatedly hits the nail on the head enough times to drive home the importance of consumers "taking matters into their own hands" when it comes to protecting their card data, especially debit. Of course, one way is to swipe their own card in the privacy of their own home... instead of having it swiped by would be cyber-criminals.

I have emboldened parts of the article in an effort to embolden you with the knowledge that, plain and simple, HomeATM's personal swiping device (albeit, maybe not the sexiest) is the best looking approach when it comes to protecting consumers and their card data.

A "peripheraless" approach may be more attractive to retailers or EFT networks, but, unfortunately, it also is more attractive to fraudsters... (in fact, it will attract them like flies.)

As the article states, the biggest weakness is the PC, and if that is compromised, it doesn't matter what ANYBODY does...end of story. Actually here's the beginning...

By: Mike Gallagher

Martin Dolan is CR2’s Chief Executive Officer. Dolan has over 20 years of experience in the banking software industry. During his three years as Director of Global Services at Kindle, he significantly expanded the Professional Services organization. In 1995, he became Director of Corporate Accounts where he was responsible fordeveloping business with existing large corporate clients.

There was a big scandal recently when it turned out that a lot of ATM cards and machines had their security compromised. Given that we are in an emerging market; it wasn’t entirely unexpected, was it?

Card fraud is highly lucrative, but what everybody forgets is that banks focus on fraud part time, but criminals focus on fraud full time. Criminals go after cards because it gives instant access to cash.

So where is the weakness in the banks?

The weakness is not in the banks. If you look at the internet banking side of it, the biggest weakness is your PC. If the PC is compromised, it doesn’t matter what the banks do to a large extent.

(Editor's Note: Which is why I have, since day one, stated that a software based solution to PIN debit is NO SOLUTION, it is a marketing ploy, plain and simple. It's giving people what they want, not what they need to solve the fact that online transactions are not secure and fraud will continue to grow. Fraudsters ability to be constantly "swiping" consumers card data is solved by consumers "Swiping their own card" into their own personal secure SwipePIN device.

When we come to cards it is a different issue. If you look at the statistics you will learn a lot. The fraud rate on cards is around less than one per cent. It is 4.7 cents per $100. The macro economics for banks is that fraud doesn’t matter because they are hit by less than one per cent and their transaction fee and share of their revenue is phenomenal. Debit card revenue is worth around $9 billion a year. Fraud is a much smaller fraction of that.

Why is that important?

It is important because you can get some sense of it when you look at the economics. There are two types of debit cards. One is where you put in a card and add your PIN and the PIN is verified; and the other is where you simply sign a receipt. The key factor when you sign is that they normally don’t check online to make sure that you have the money in your account.

Fraud on a signature-based card is thought to be two-and-a-half-times that of PIN-based debit cards.

Yet, if you look at the revenue side for the bank, the profits that you get for a signature-based transaction for a bank is much higher than the revenue it gets from a PIN-based one. If you look at the reward schemes and incentives for the banks, then the banks are actually being given an incentive to get you to use signature-based cards over PIN-based cards because they make more money.

But the fraud is higher.

Exactly, there is an imbalance in the system. What the banks don’t seem to realize (Editor's Note: oh they realize it) is that while they are exposed to less than one per cent of fraud, the customer is exposed to 100 per cent.

If I have a fraudulent transaction on my debit card as opposed to my credit card, it is interesting to look at the difference. They clean out my debit card account - 100 per cent of my wealth could be taken through a debt card fraud. In this part of the world that is grievous. If I wrote a check for my rent and it bounced, I could end up in prison. The banks will inevitably take so long trying to sort it out and figure out whose fault it was, that you can imagine the rest.

It is different on a credit card because the credit card company pays up the money. They will send me the bill and I will look at it and say “I didn’t do those transactions” and I will send the bill back to them.

"So credit card fraud is much less important to customers than debit card fraud. Debit card fraud is crucial to customers." Editor's Note: (and why they should be swiping their card data themselves instead of providing their personal account numbers to anyone lurking around waiting to "swipe" them.)

Most people eventually have their problems settled, although it could take anywhere between six weeks to six months. Try to think of all the stress and strain that you will go through over that period.

So there is a liability shift?

Absolutely. The bank reckoned that the liability shift, the cost of fraud by not checking the PIN, was a good equation for them. The whole issue is that fraud is based on economics and some of the economics are skewed.

Banks are being given an incentive by the fee system to get customers to use a less secure mechanism on cards.

The fee structure on a PIN-based card is less advantageous to the bank. There is another side to signature-based cards, and if you look at the US it is called NSF revenues. That means Non Sufficient Funds from revenues. If you swipe your card, you pay. The bank gets the transaction fee and when it comes in, your account goes into overdraft and they absolutely fleece you for fees, so they get more revenue. That means the signature-based method can have even more financially edged advantages than just the interchange-based method.

So what happens to all this money? Where does it go?

There is thought to be something like $6 billion in fraud annually through cards and it ends up funding fraudsters and terrorists. No one is looking at the equation...

(continue reading, will open in a new window)

Online Sales Grow 5.7% Reports Commerce Department

To further the notion that we are in the midst of a paradigm shift when it comes to consumer's shopping habits, web sales gained even more ground on slumping bricks and mortar sales.

Q3 online sales grow at 5.7%, reports the Commerce Department

Online retail sales in the third quarter grew 5.7% on an adjusted basis over the third quarter of 2007, reaching $34.4 billion, the Census Bureau of the U.S. Department of Commerce announced today.

By contrast, total retail sales in the third quarter increased 0.3% to $102 billion. The total retail sales numbers, however, are skewed by the high cost of gasoline and food.

Sales in those categories were up 17.8% and 5.1%, respectively, in the quarter over the year-earlier quarter.

Gasoline and food and beverage sales represent about 30% of retail sales, (so if you throw out the two entities that are not normally purchased online, and adjust $102b by 30% the figure becomes $71.4 billion for bricks vs. eCommerce numbers of $34.4 billion ).

The Commerce Department’s report of e-commerce sales growth is supported by Internet usage measurement company comScore Inc., which reported last week that Q3 sales were up 6%.

For additional information about Census Bureau e-business measurement programs and plans visit http://www.census.gov/estats. Here's a snippet...

The Census Bureau of the Department of Commerce announced today that the estimate of U.S. retail e-commerce sales for the third quarter of 2008, adjusted for seasonal variation, but not for price changes, was $34.4 billion, an increase of 0.3 percent (±1.3%)* from the second quarter of 2008. Total retail sales for the third quarter of 2008 were estimated at $1,018.8 billion, a decrease of 1.4 percent (±0.2%) from the second quarter of 2008. The third quarter 2008 e-commerce estimate increased 5.7 percent (±1.5%) from the third quarter of 2007 while total retail sales increased 0.3 percent (±0.5%) in the same period. E-commerce sales in the third quarter of 2008 accounted for 3.4 percent of total sales.

On a not adjusted basis, the estimate of U.S. retail e-commerce sales for the third quarter of 2008 totaled $31.6 billion, a decrease of 2.8 percent (±1.3%) from the second quarter of 2008. The third quarter 2008 e-commerce estimate increased 4.6 percent (±1.5%) from the third quarter of 2007 while total retail sales increased 0.9 (±0.5%) in the same period. E-commerce sales in the third quarter of 2008 accounted for 3.1 percent of total sales.

FYI: The Quarterly Retail E-Commerce sales estimate for the fourth quarter of 2008 is scheduled for release on February 17, 2009 at 10:00 A.M. EST.

In related news, the web gave Nordstrom Inc. it's only good news in an otherwise bleak third quarter.

For third quarter ended Nov. 1, Nordstrom GREW web sales by 8.5% to $163.8 million from $151 million in the prior year. Comparable store sales declined 11.1%.

Overall total sales dropped by 8.4% as Nordstrom, posted net earnings of $71 million on sales of $1.80 billion, compared with net earnings of $166 million on total revenue of $1.97 billion in Q3 of 2007. For the first three quarters of the year, Nordstrom grew web sales by about 10.1%

Wednesday, November 19, 2008

65% of Irish Websites Put Cardholder Data at Risk

65pc of Irish websites put consumers at risk

According to an analysis from Enterprise Risk Services at Deloitte, some 65pc of Irish websites put consumers at risk of fraud.

Consumers have been warned about identity theft and fraud today in the run-up to Christmas after a study found that online payment security is not fully enforced on 65 per cent of Irish websites.
According to a study done by Deloitte Enterprise Risk Services, which analysed over 100 Irish based e-commerce websites, "a significant proportion of websites" are not compliant with the payment card industry security standards.

Deloitte examined over 100 Irish e-commerce sites and checked for the kind of security measures in place to ensure safe online transactions for the shopper and found that "a significant proportion of websites" are not compliant with payment card industry security standards.

The good news, Deloitte said, is that the situation with regard to compliance with the Payment Card Industry Data Security Standards (PCI DSS) has improved since its last analysis.

A breakdown of figures showed that 100-plus companies had weak encryption for online transactions, meaning that customers entrusting their MasterCard or Visa across these sites were putting their card and personal data at risk of fraud or identity theft.

Moreover, 53 per cent of companies supported weak or legacy encryption, with 2 per cent of sites not encrypting cardholder data entry sessions at all. This means that the information that visitors to the site submit such as name, address and credit card details can potentially be compromised and accessed by fraudsters.

There were no details from the report with a breakdown of how the payments were managed, ie whether the online merchant was privy to those details, or whether they were passed on to a trusted third-party payments processor such as Realex or PayPal, both of which would automatically have extremely secure methods of encryption and data protection.

Most sites will ask you to verify your credit-card details with the three-digit CVV2 code on the back of your credit card, which is another protection against fraud, but the Deloitte analysis found that 7pc of Irish e-commerce sites did have this.

A further 3 percent had expired SSL certificates, which are certificates displayed to ensure that the site you are dealing with is actually that site – another method of protection against phishing attempts whereby a fraudster could put a false web front in place in order to steal your details.

“The results of the survey show that many websites do not have adequate levels of security for processing online transactions, which many consumers carry out on a very regular basis,” said Colm McDonnell, partner, Enterprise Risk Services, Deloitte.

“Identity theft and credit-card fraud is a growing problem here in Ireland, and inadequate levels of security must be addressed by merchants as a matter of priority.”

By Marie Boran

When Gift Cards Short Circuit - Part Two

Last week I talked about the Circuit City Bankruptcy and how it may affect the redemption of their gift cards. "Short Circuit in Gift Cards"?

Here's some very good information from BankRate.com on how gift cards from retailers who file for bankruptcy protection are affected...

"Gift cards can become worthless when their issuers fail. Yet many people don't realize that gift card funds aren't guaranteed. A recent survey from Archstone Consulting found that 70 percent of respondents did not recognize that bankrupt retailers not honoring gift cards is a problem.

When made aware of the issue, "they still weren't that concerned," says Mike Unger, principal at Archstone Consulting.

The finding, he says, upsets him. "Frankly, given what's going on right now in this environment and with retailers struggling, I personally would not buy a gift card from a company that I thought might see bankruptcy days ahead of it because you don't need a bankruptcy judge telling you they're not going to honor your gift card," he says.

Here's what can happen if your gift card issuer goes under.

Retailer-issued cards

When a retailer files for bankruptcy -- either Chapter 11 for reorganization or Chapter 7 for liquidation -- its gift cards may or may not prove worthless.

First of all, it's not a given that the card will become unredeemable (sic) when the merchant files for Chapter 11. "It's up to the retailer. They ask permission to the court whether or not they may continue to accept the gift cards," says Michelle Jun, staff attorney for Consumers Union, the publisher of Consumer Reports.

For example, when Sharper Image filed for Chapter 11 bankruptcy protection in February 2008, it first told the court it would no longer honor its own gift cards. Later on, the company asked if it could accept them in cases where cardholders spent at least twice the value of the card in one transaction. "The problem is that consumers are unaware of the status of whether or not their gift cards will continue to be accepted," says Jun.

If the retailer cannot accept gift cards or files for Chapter 7, your only hope of getting any money out of the card is to file as an unsecured creditor in the bankruptcy proceeding. Contact the retailers customer service department for instructions on how to file.

Gift cardholders don't get paid first when assets are distributed in bankruptcy. Secured creditors collect first, administrative costs come out and then "whatever's left is left for this pro-rata distribution to the holders of unsecured claims," says Sarah Jane Hughes, a university scholar and fellow in commercial law at the Indiana University School of Law.

A "pro-rata" distribution is a percentage arrived at by dividing the assets available for distribution to unsecured creditors by the amount owed to them. The unsecured creditor would get that fraction times the amount of his or her claim. "So that if you had a $1,000 gift card and the pro-rata percentage was 5 percent, at the end when they distributed assets, you'd get $50."

Bank-issued cards

The rules are different for bank-issued prepaid debit cards, or "open-loop" cards with an American Express, Discover, MasterCard or Visa logo. When the issuing bank fails, whether or not the gift card is covered by deposit insurance makes all the difference.

Bank-issued gift cards can have third-party distributors -- retail stores that have gift card kiosks, such as drugstores -- which makes deposit insurance coverage less than straightforward. "Depending on how the account is structured, we might recognize the retail store as the insured depositor or we might recognize the various cardholders as the depositors," says Christopher Hencke, staff attorney at the Federal Deposit Insurance Corp.

The store would only receive coverage for up to $250,000, but if the cardholders were insured, they would each be covered for up to $250,000, in combination with any other accounts they had at that financial institution.

Check the gift card agreement to see if it states whether the card has deposit insurance. Hencke says if it offers no explanation, "and you haven't been asked to send a form to a bank explaining who you are and your identity, you can pretty much assume you're not going to be insured by the FDIC -- you personally." The FDIC must have records of who the cardholders are and how much they are owed."

Mobile Handsets NFC Enabled by 2010?

GSMA calls for NFC as standard feature on mobile handsets

The GSMA - an international trade group of mobile operators - is calling for full near field communication (NFC) functionality to be built into handsets from mid-2009, in a bid to drive the uptake of contactless payments.

To drive development, the Association says it is backing the European Telecommunications Standards Institute's 'Single Wire Protocol' to standardize the interface between SIM cards and embedded NFC chips within handsets.

Rob Conway, CEO, GSMA, says: "We are committed to ensuring that mobile payment services are delivered as efficiently and cost effectively as possible. But this will require device manufacturers to make sure that the vast majority of commercially available handsets incorporate the Single Wire Protocol and Near Field Communications features as standard."

The GSMA's Pay-Buy-Mobile initiative has already seen trials get underway across eight countries - including Australia, Korea and the US - involving nine mobile operators, with further pilots planned in another 14 countries by 15 operators.

The Association says the positive results of several recent mobile payments trials demonstrate growing consumer demand.

An m-payments pilot launched by a consortium of French banks, telcos and technology vendors last year recently reported customer satisfaction rates of above 90%.

In London a similar trial that allowed people to use their mobile phones to pay for tube journeys and make small value purchases was also hailed as a success, with nine out of ten participants happy using NFC technology on a handset and 78% interested in using contactless services if available.

Mung-Ki Woo, VP, payment and contactless, Orange, says the operator has now run successful trials in France, Spain and the UK. "For Orange, mass deployment is now mainly dependent on handset manufacturers providing a large range of adequate handsets," says Woo.

Pulse Site Redesigned and Debit Re-Defined

PULSE, a Discover Financial Services company and operator of the PULSE(R) ATM/debit network, has launched a redesigned Web site at a new Web address, www.pulsenetwork.com.

Upon entering the site, users will encounter a fresh new look. The sleek design includes enhanced graphics, reduced click-throughs and interactive tools. The PULSE home page features Spotlight and PULSE News sections for dynamic content, as well as Quick Links, which makes frequently viewed items readily available with one click. These new elements streamline access to areas of significant interest.

Along with the new Web address, PULSE e-mail addresses are changing to reflect the new pulsenetwork.com domain name. For more information, visit www.pulsenetwork.com.

In other news from Pulse, they also announced their Debit ReDefined 2009 Conference, to be held May 6th, 7th and 8th in Austin.

This, from their new website:

"Debit is the most frequently used and fastest growing form of electronic payment among consumers, and its impact on the financial services industry has never been greater. Given debit's importance, the industry must continually redefine debit to keep it at the forefront of payments.

The 2009 PULSE Conference will help recharge your debit card program by focusing on trends, technologies and best-in-class issuing strategies shaping the future of debit. And, that is just the beginning. DebitRedefined will also feature sessions on emerging debit products, enhancing customer relationships, preventing fraud and marketing to Generation Y. Don't miss this unique opportunity to redefine y our debit future. Additional information about speakers and activities coming soon."

When: May 6-8, 2009
Where:Hilton Austin Hotel

Nationally Recognized Keynote Speakers
General Sessions with Payments Industry Leaders
Debit-Focused Concurrent Sessions
Conference Workshop
Golf Tournament
Live Music with Jim Belushi and the Sacred Hearts

About PULSE
PULSE is one of the nation's leading ATM/debit networks, currently serving more than 4,500 banks, credit unions and savings institutions across the country. PULSE is owned by Discover Financial Services. The network links cardholders with more than 265,000 ATMs, as well as POS terminals at retail locations nationwide. The company is also a valued resource for industry research related to electronic payments and is committed to providing its participants with education on evolving products, services and trends in the payments industry. For more information, visit www.pulsenetwork.com.
SOURCE: PULSE

Tuesday, November 18, 2008

Microsoft Cashback Program Reaping Rewards

Cashback Program Grows MS Product Search From Puny to Small
By Jessica Mintz

Microsoft says ads on its Cashback search program have grown from 10 million to 13 million since the company began paying people to use the site. The software maker snagged 12.9 percent of product searches in the second quarter, while its overall share of U.S. search queries ran around 9 percent. However, both figures are still dwarfed by those of rivals Yahoo and Google.

Microsoft said Thursday that paying people to use its Internet search engine is attracting new consumers, although there is little evidence that those people are making a habit of it. Under Microsoft's Cashback program, launched in May, the company rewards shoppers with rebates from a few cents to US$20 or more on items they find using its search engine, Live Search.

When Microsoft began Cashback, the company said it would measure its success by the number of items advertised in the system, growth in its share of searches that lead to transactions online, and how happy merchants are with returns on their investment in Cashback ads.

Product Searches vs. Overall Searches

In an interview, Frederick Savoye, a senior director of product management for Live Search, said the number of items advertised on Cashback has grown to 13 million, from 10 million at launch. Companies like eBay (Nasdaq: EBAY) Latest News about eBay and Hewlett-Packard (NYSE: HPQ) Latest News about Hewlett-Packard say the ads they place on the Cashback site perform better than other paid search advertisements online.

A study conducted at Microsoft's request by research group comScore found that the software maker snagged 12.9 percent of product searches in the second quarter of the year. That's better than Microsoft's overall share of U.S. search queries, which was around 9 percent in that quarter, according to comScore, and that could mean Microsoft has found a viable way to draw new searchers.

However, overall search leader Google (Nasdaq: GOOG) Latest News about Google and No. 2 Yahoo (Nasdaq: YHOO) Latest News about Yahoo both still outpace Microsoft in commercial queries, nabbing 58.2 percent and 24.3 percent, respectively.

How Much to Spend?

Savoye said that 4.5 million people have been using Cashback every month since it started, and that the program has been effective in boosting Microsoft's overall search share.

Data from comScore, however, show Microsoft's search share rose less than a point to 9.2 percent in June, the month after Cashback launched. In July, Live Search's share dropped to 8.9 percent. "We still have work to do, but we're very, very focused here," Savoye said.

Microsoft declined to say how much money it plans to spend on the rebate program.

Gift Card Sales Down 6% This Holiday

NEW YORK (Reuters) – Sales of once-hot gift cards are expected to fall nearly 6 percent this holiday season as shoppers try to stretch their dollars by buying discounted merchandise, according to a survey released by the National Retail Federation on Tuesday.

Gift card sales are forecast to fall to $24.9 billion this holiday season, according to the trade group's annual gift card survey. Last year, gift card sales were expected to rise 6 percent to $26.3 billion, up from $24.8 billion in 2006 and $18.5 billion in 2005.

Not only did the survey find that fewer people plan to purchase gift cards, gift card shoppers are also expected to spend less on the cards -- $147.33 this year compared with $156.24 in 2007. "Since gift cards never go on sale, some price-conscious shoppers will be passing up gift cards in favor of holiday bargains," said NRF President and CEO Tracy Mullin in a statement.

The expected decline in gift card sales comes as the NRF has forecast that holiday sales will grow at their slowest rate since 2002. Shoppers are confronting slumping home values, volatile energy prices, rising unemployment and a credit crunch, which has curtailed their ability to spend.

With retailers already rolling out tremendous discounts to entice consumers to spend their limited dollars, shoppers may find they can buy presents this holiday season for less than what they were planning to spend on a gift card. But the decline in sales of gift cards could hurt retailers' results into January, when they count on shoppers returning to their stores to spend well beyond the face value of the cards. "Retailers may need to make minor adjustments to holiday plans as fewer people may be hitting the stores in January to redeem gift cards," Mullin said.

The survey polled 8,758 consumers between November 5 and 11, and was conducted for NRF by BIGresearch. It has a margin of error of plus or minus 1.0 percent.

Best and Worst Online Payment Options in the UK

PayPal Only Accepted in 17%, Google Checkout, only 5%

London, UK, Nov. 18, 2008 -- According to the ShopSpree, a directory of online shops that accept Visa Electron, Solo, PayPal, Maestro cards, the most accepted credit cards online are Visa Card, MasterCard and Maestro card.

Shopspree conducted this survey on more than 400 UK-based online shops to find out which credit or debit cards or forms of payment the shops accept. The research found out that 100% of the shops accept Visa card, 99% accept MasterCard and 76% accept Maestro card in online payments. Other interesting finding is the low acceptance rates of American Express, Visa Electron and JCB cards online, although these cards are popularly used by millions of consumers.

Although most of the online shops claim that they accept major cards online, only 45% of them accept American Express, 42% accept Visa Electron and 18% accept JCB cards in online payments. The low level of acceptance of these cards can be explained by the fact that these cards are given to people with lower credit rate like foreigners or students.

The survey also included the online acceptance rates of other digital payment options such as PayPal and Google Checkout and found out that only 17% of the shops accepted PayPal online and only 5% accepted Google Checkout. This is rather interesting as PayPal and Google Checkout have got growing numbers of users, but the online shops have not followed this trend.

Shopspree conducted this survey in order to categorize the online shops according the type of payment option accepted. For further information about the survey, please see best credit cards in the UK.

Source: Company press release.

Online Threats to Peak on Black Monday

While Black Friday and Cyber Monday are known for notoriously inexpensive prices on shopping items, did you know that these days are also notorious for identity theft?

On Black Friday and Cyber Monday, the Friday and Monday following Thanksgiving, consumers are dishing out the big bucks, so they may not notice a few extra charges on their bill. Therefore it is a perfect time of identity thieves to strike.

American consumers lost approximately $1.2 billion last year to due to identity theft and fraud, according to the Federal Trade Commission. Here's an advisory from Webroot talking about those online threats...

Webroot Threat Advisory: Online Threats to Increase This Holiday Season
Cyber Crime Projected to Spike on Cyber Monday

BOULDER, Colo. (Business Wire EON/PRWEB ) November 18, 2008 --

Webroot®, a leading provider of security solutions for the consumer, enterprise and SMB markets, is warning online shoppers of an increase in cyber threats this holiday season. The online holiday shopping season, and the peak of these online threats, is expected to hit its highest point on “Cyber Monday,” the day after the Thanksgiving weekend in the U.S., and continue through the holiday shopping season.

Shopping online can be a lot easier and save time, especially during the holidays, but people need to make sure they have the right protection in place so they don't enter the New Year as a victim of identity theft.

"Last year we saw an 87 percent increase in malicious URLs between October and December. These sites are typically used to trick shoppers into giving their credit or debit card numbers, or to download malware," said Peter Watkins, CEO of Webroot.

Though overall holiday sales this year are expected to decline, a recent report by eMarketer estimates that online holiday season sales will reach $32 billion in 2008, up 10 percent over 2007. The report states that in order to save money on holiday gifts, consumers will turn to the Internet to get gift ideas, find bargains and that shoppers will shift a larger share of their purchases from stores to the Internet to save gas.

Identity Theft Plagues Canadians as Online Shopping Grows

Sarah Schmidt, of the Canwest News Service, in an article published by the Calgary Herald reports that in a study by McMaster eBusiness Research Centre found that a majority of the 1.7 million cases of identity fraud in the past year involved unauthorized purchases made with credit cards.

Identity theft plagues Canadians as online shopping grows

Sarah Schmidt, Canwest News Service
Published: Monday, November 17, 2008

Victims of identity fraud spent more than $150 million of their own money and spent 20 million hours to resolve the fraud in the past year as part of a ballooning problem that struck almost 1.7 million Canadians, a survey has found.

Most victims (57 per cent) do not know how they wound up on a fraudster's hit list and it turns out old-fashioned shopping is riskier than online commerce; 25 per cent of cases were associated with business transactions conducted in person compared to 15 per cent linked to online transactions. Debit card skimming operations made up another 13 per cent of the cases.

The study says historically, 25 per cent of cases of identity fraud were committed by someone known to the victim, but the survey found this represented only seven per cent of all cases. continue reading

Canadians Spent $12.8B Online in 2007 - StatsCan

Online shopping jumped to $12.8B in 2007: StatsCan

More Canadians are shopping online, with sales in 2007 rising to $12.8 billion, according to a Statistics Canada report released yesterday.

Statistics Canada's last e-commerce study, conducted in 2005, found Canadians spent $7.9 billion online — meaning the value of online shopping rose 62 per cent in two years.

"More than 8.4 million Canadians aged 16 and over made an online purchase in 2007, up from nearly 6.9 million in 2005," the federal agency said in a release. "They accounted for 32 per cent of Canadians in this age group, compared with 28 per cent in 2005." Consumers in the 25 to 34 age bracket shopped online the most, with 51 per cent reporting placing an online order. Regionally, Alberta led the country with half its internet users aged 16 and up reporting shopping online in 2007.

The increase in part may be related to consumers' growing familiarity with online shopping, said Ed Strapagiel, a retail analyst with the Toronto-based Kubas Consultants who was not involved in the Statistics Canada study.

Many consumers browsing online

Statistics Canada also reported 43 per cent of Canadians used the internet to research potential purchases, including consumer electronics, housewares, furniture, clothing, jewelry and accessories. Of the shoppers who looked online, 64 per cent said they later went to a traditional bricks-and-mortar store to purchase the product.

Editor's Note: Look for those numbers to change drastically, maybe even reverse in next years Stats - I'm thinking instead of 43/64 it'll be 64/43. (See Paradigm Shift Post)

Overall, more than 8.4 million Canadians aged 16 and over purchased something online in 2007, up from nearly 6.9 million in 2005. The top 25 per cent of Canadian shoppers online spent an average of $5,000 in 2007, about 78 per cent of the total dollar value. The most common types of online orders were:
travel services
books and magazines
entertainment products such as concert tickets, clothing, jewelry and accessories
Most online shoppers, 82 per cent, paid directly online using a credit card or debit card. However, 77 per cent of those who did pay online still expressed concern about using their credit card over the Internet.

(Editor's Note: Want a secure transaction? Swipe your own card data in the privacy of your own home with HomeATM's wedgie)

Strapagiel said the uncertain economy may prompt consumers to research online, seeking information on both products and prices. He also said e-commerce might make advances this holiday season if retailers put products on sale exclusively online.

"Much of the merchandise that is going to be in stores this Christmas has already been bought; the truck's already arrived at the warehouse," he said. "But it was bought in a climate of [optimism] and in October that reversed very sharply. I think many retailers might be thinking in terms of let's get rid of what we have and not get stuck with the inventory. So there might be, for people who shop around there, might be some good deals to be had."

Canada a testing ground for U.S. retailers

Similarly Jim Okamura, a U.S.-based analyst with J.C. Williams Group, forecasts online shopping to continue to grow in the coming months, despite the economic slowdown. "We're still expecting the online channel to be one of the few bright spots within retail," he said. "The greater effort by retailers, both Canadian and U.S., to target those Canadian consumers are in our estimation going to work well … I think clearly shoppers are going to be using the web in general for both research and transacting because they're obviously going to be very value-conscious."

He also noted many U.S. retailers use the Canadian market as a strategic e-commerce testing ground before moving on to the European and Asian markets.

"It is in a sense disproportionate, the amount of focus being placed on Canadian e-commerce market entries, because it's more than just the volume of business that the Canadian has to offer, it has much more strategic importance in a broader international strategy," he said.

More Shoppers Moving Online - eMarketer

NOVEMBER 18, 2008

Online Buyers Active but Practical

Apparel and books will likely do fine this holiday. Jewelry, not so much.

More than three-quarters of US online adults made a purchase over the Web in the previous six months, according to a November 2008 study by Nielsen Online.

Respondents conducted a wide range of purchases and financial transactions.

Nearly four out of 10 online buyers had made a travel purchase during the past six months, and more than one-third had managed their credit card or banking accounts online. Top product purchase categories included apparel and books.

“The challenge for retailers is no longer how to lure shoppers online, but how to differentiate their brand among all others,” said Nachi Lolla, research director at Nielsen Online, in a statement.

“Heading into this competitive holiday shopping season, selection, price and customer service are the key areas retailers can shine.”

That behavior is notable in light of a survey of online buyers surveyed in April 2008 by Piper Jaffray. At the time, respondents said they expected to reduce their purchases across all retail product categories, especially for nonessential goods such as jewelry, watches and event tickets.

Graphic 2: Planned Change in the Amount of Retail Products Purchased by Category according to US Online Buyers, 2008 (% of respondents)

“As the pool of new online buyers begins to dry up, Web retailers will focus on strategies that help them retain customers, such as improving customer service, offering personalized product recommendations and incorporating user ratings and reviews,” said Jeffrey Grau, senior analyst at eMarketer.

“E-mail will continue to be an important way for Web retailers to stay in touch with customers.”

Monday, November 17, 2008

FinTech 100 - Fiserve #1 in 2008 Rankings

Click Here to view the 2008 FinTech 100 Rankings

American Banker, SourceMedia`s flagship publication for banking and financial services professionals, and Financial Insights, an independent research services firm and an IDC Company, released the FinTech 100 2008 rankings on November 13. This represents the fifth year that we have formally recognized the leading 100 global technology and service providers to the financial services industry. The ranking is categorized and evaluated based on CY07 year-end revenues and the percentage of revenues attributed to financial services.

The special report contains detailed statistics on suppliers of hardware, software and services to the financial services industry, paired with expert analysis and commentary on the industry. There are several categories of companies again ranked in 2008:

FinTech 100 - includes vendors that derive more than one-third of their revenue from the financial services industry.

Is "Transaction Banking" Major New Emerging Trend?

'Transaction banking' to emerge as a major banking trend in 2009 according to study done by TowerGroup

A recent study into the current and emerging banking trends in the United States indicates that global transaction services (the so-called "transaction banking") are to constitute an important focus of future strategies.

Moreover, the research indicates that 2009 is to be marked by a few clearly defined trends – renewed attention to core competencies, increased attention to small business and corporate and institutional clients, and integrated banking solutions and delivery channels including online banking and electronic bill payment. The report also predicts that banks are to continue their investments in the technology sector, which allows them to improve their relationship management by unifying corporate online banking portals, improving analytics and enhancing automated online client integration and enrollment.

Finally, the study predicts that revenues from retail and investment banking are to continue to fall, causing banks to focus on wholesale and transaction banking revenues for compensation.

The study was carried out by research and advisory services provider company TowerGroup.

AmEx holding November 20th Live Chat

AmEx President hosts live chat November 20

New York, Nov. 17, 2008 -- On November 20, 2008, from 3:00 -- 4:00pm EST, Charles Petruccelli, President, American Express Global Travel Services, will host a special Live Chat Event through the newly created online community www.BusinessTravelConneXion.com (BTX).

For the first time, members of the community will have the opportunity to submit questions directly to Mr. Petruccelli with answers provided in real-time through a text-chat format. Topics could range from the state of the industry to the future of business travel and more.

This Live Chat Event is the first in a series of chats providing access to senior business leaders and industry experts across the business travel industry. American Express Business Travel launched BTX on October 31, 2008 and to date, the online community has more than 1,000 members.

Members are encouraged to submit questions in advance through a link available in the announcement box on www.BusinessTravelConneXion.com .

Please note that in order to participate, individuals must be members of the community. Unregistered individuals should visit the site at least 15 minutes prior to the start of the event to create a profile.

Live Chat (Media RSVP required):

Who: Charles Petruccelli, President, American Express Global Travel Services
What: Live Chat on the Global Business Travel Industry
When: Thursday - November 20, 2008 3:00 - 4:00 PM EST
Where: www.BusinessTravelConneXion.com

Media RSVP: Sarah Hawkins Sloane & Company (212) 446-1890 shawkins@sloanepr.com

Source: Company press release.

Early Trend, e-Commerce Sales up 6% - Chase Paymentech

Chase Paymentech Lauches the 2008 Pulse Index for the Holiday Season

The Pulse Index is an annual tracking of online shopping activity during the holiday season. From November through January, Chase Paymentech monitors the daily activity of 25 of the largest 150 Internet retailers. The data includes the total number of payment transactions and total dollar value processed. The data is taken from transactions crossing Chase Paymentech's global processing platform.

Pulse Index Shows Modest Gains in Transaction Growth

The early trend for this year's Pulse Index is showing that expectations for a slow year are only partially correct. Actual spending through e-commerce is up 6 percent over this period last year, compared to last year's gain of 30 percent over 2006. On the transaction side, the quantity of transactions increased 23 percent versus last year's 30 percent gain. Taken together, these trends are translating to a 13 percent lower average ticket. In other words, activity is not slowing down, but the amount being spent on every purchase is less.

“This will be a very interesting year to watch the Pulse
Index,” said Mike Duffy, President of Chase Paymentech. “The
conventional wisdom holds that holiday spending will be depressed for
many reasons. The economy is weak, discretionary spending is down and
the shopping season is a week shorter this year as Thanksgiving is
late. However, recent analyst reports indicate that e-commerce may
actually be trending ahead of last year. The Pulse Index will give some
insight into whether the conventional wisdom is accurate or not.”

"Either people are already bargain-hunting or they are shopping in a more modest manner," said Aaron Press, Chase Paymentech's Director of Market Analysis. "Both possibilities point towards more conservative consumer behavior," he added. "It's too soon to say which of these is the more significant factor."

The Pulse Index will continue to monitor the trends and see if they extend through the holiday season. Chase Paymentech provides payment processing services to more
than half of Internet Retailer’s list of the 500 largest e-commerce
companies. The Pulse Index tracks 25 of the top 150 e-commerce
merchants, representing a large and diverse field of e-retailers for
this holiday shopping season.

Data and charts are updated daily, with weekly commentary to explain any trends, offer historical insight and provide context. Guest commentary will be provided by Sucharita Mulpuru from Forrrester and Aaron Press, Direct of Market Analysis for Chase Paymentech.

Visit the Pulse Index every business day at 2:00 P.M. EST to see the daily numbers, or subscribe to their weekly commentary via RSS. To do either, vist: http://pulse.chasepaymentech.com

Thursday, November 20, 2008

Wednesday, November 19, 2008

Tuesday, November 18, 2008

Monday, November 17, 2008

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