Friday, March 11, 2011

Discover Financial Services Announces First Quarter 2011 Earnings Release and Conference Call

A conference call to discuss the firm's results, outlook and related matters will be held at 5 p.m. Eastern time. The general public is invited to listen to the call by dialing 800-446-2782 (U.S. domestic) or 847-413-3235 (international), passcode 29259887, or via a live audio webcast through the Investor Relations section of the website. For those unable to listen to the live broadcast, a replay will be available on our website or by dialing 888-843-7419 (U.S. domestic) or 630-652-3042 (international), passcode 29259887#, beginning approximately two hours after the event. The replay of the conference call will be available through April 23, 2011.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings accounts, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discoverfinancial.com.

Contacts

Discover Financial Services
Investor Contact:
Craig Streem
Investor Relations
224-405-3575
craigstreem@discover.com
or
Media Contact:
Jon Drummond
Public Relations
224-405-1888
jondrummond@discover.com
Permalink: http://www.businesswire.com/news/home/20110308006991/en/Discover-Financial-Services-Announces-Quarter-2011-Earnings

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DRF Survey Reveals Merchant Concerns Regarding Durbin Effects

BROOKFIELD, Wis.March 9, 2011 /PRNewswire-USNewswire/ -- The Q1 survey by the Direct Response Forum revealed that leading CNP merchants share a variety of concerns regarding how the Durbin interchange law could affect their operations.  A full 47% expressed concern with the need to update recurring payment processes due to the expected decrease in debit card approvals and an increased use of pre-paid cards.
With corporate IT funding scarce, it is difficult to say if merchants can implement system changes to keep pace with the anticipated changes in bank strategies if the Durbin law is implemented as drafted. Only 8% indicate that fees saved from debit card interchange would be diverted to pay for the needed payment systems development.  An additional 11% said they will not accept pre-paid cards for recurring/installment programs which will force them to find another solution for these payments.
The survey also reported that 58% of the respondents currently do not accept mobile payments and have no plans for mobile payments in 2011.
"While mobile payments continue to garner a lot of press only 30% of the merchants we surveyed indicated they would be implementing a mobile strategy in 2011.  This compares to over 60% that have a social networking strategy that will impact payments," says Chantal Gaspie, DRF Executive Chair.
Every year the Direct Response Forum attracts the top card not present payment professionals from around the world to the annual DRF.  The merchant members of the DRF represent billions of dollars of credit and debit transactions every year. This Q1 survey garnered 98 responses.  For more information on the survey results sign up for the DRF Quarterly at www.directresponseforum.orgor contact us at information@directresponseforum.org.
About Direct Response Forum, Inc.
The Direct Response Forum (www.directresponseforum.org) brings together leading direct merchants, acquirers, card companies and service providers for two days of interactive panels, breakout sessions, and roundtable discussions focused on key topics affecting the customer/card not present (CNP) merchant community.  The Direct Response Forum is a not-for-profit educational organization that is managed by a Board of Directors that are executives at leading companies including  Affinion Group, Ancestry.com, Digital River Inc., Expedia Inc., L.L. Bean Inc., ShopNBC, Transamerica Life and Protection, and Western Union.
SOURCE Direct Response Forum, Inc.

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Wednesday, March 9, 2011

First Data Releases February 2011 SpendTrend™

Despite Increasing Gas Prices, Card Spending Growth Up in February

ATLANTA--(BUSINESS WIRE)--First Data Corporation, a global leader in electronic commerce and payment processing, today released its First Data SpendTrend™ analysis for the full month of February 2011 compared to February 2010. SpendTrend tracks same-store consumer spending by credit, signature debit, PIN debit, EBT cards and checks at U.S. merchant locations.
“February was another good month for overall card spending, despite significant increases in gas prices”
Overall dollar volume growth increased 8.5% in February, up from January’s 7.4% growth, as many retailers reported sales that beat expectations. Consumers demonstrated a renewed faith in the economic recovery and the unemployment rate dropped to 8.9% in February.
Average ticket growth increased 0.1% in February, the second year-over-year increase in the past nine months. This increase, however, is exclusively due to rising gasoline prices, which were up 28% from last year. Excluding gasoline stations, average ticket values declined -0.2%.
In the travel industry, dollar volume growth was up 13.6% in February, the highest since May 2010. Average tickets spiked 6.3% compared to a modest 1.9% in January. The increased growth in both dollar volume and average ticket growth is due in part to rising fuel costs. Transaction growth at travel merchants was 6.9%, only a slight increase over January.
For the first time in over two years, credit dollar volume growth was higher than signature or PIN debit. Credit dollar volume growth was 9.9% in February and credit transaction growth was 6.7%, both 24-month highs.
“February was another good month for overall card spending, despite significant increases in gas prices,” said Silvio Tavares, senior vice president and division manager of First Data Information and Analytics Solutions. “Credit card sales grew substantially as consumers increasingly used their credit cards to pay instead of debit cards and checks.”
 
Feb. Transaction Growth
    
CHANGE
        
Feb. Dollar Volume Growth
    
CHANGE
Credit+6.7%Credit+9.9%
Signature Debit+10.4%Signature Debit+8.7%
PIN Debit+6.7%PIN Debit+6.1%
Check-14.9%Check-10.9%
 
Note: All transactions are same-store growth.
 
For more information on First Data SpendTrend, visit www.firstdata.com/infoanalytics or call SpendTrend Customer Care at 800-430-0169. A supplementary podcast including further analysis of the SpendTrend February 2011 report is at http://www.firstdata.com/demos/spendtrend/SpendTrend_Feb2011.wmv.
To participate in the SpendTrend conversation, please follow First Data at http://twitter.com/FirstData and join us at http://www.facebook.com/FirstData.
Around the world, every second of every day, First Data makes payment transactions secure, fast and easy for merchants, financial institutions and their customers. First Data leverages its vast product portfolio and expertise to drive customer revenue and profitability. Whether the choice of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout counter, First Data takes every opportunity to go beyond the transaction.
First Data SpendTrend, a macro-economic indicator, is based on aggregate same-store sales activity in the First Data Point of Sale Network. First Data SpendTrend does not represent First Data’s financial performance.

Contacts

First Data Corporation
Elizabeth Grice, 303-967-8526
elizabeth.grice@firstdata.com
Permalink: http://www.businesswire.com/news/home/20110309005421/en/Data-Releases-February-2011-SpendTrend%E2%84%A2

MasterCard Worldwide Provides Advanced Global Fraud Prediction for Account Data Compromise Fraud

MasterCardImage via Wikipedia
MasterCard Helps Issuing Banks Neutralize Fraud Risk and Reduce Re-Issuance Expense on Accounts Exposed to Account Data Compromise Events
PURCHASE, N.Y.--(BUSINESS WIRE)--MasterCard Worldwide is introducing the Expert Monitoring Compromised Account Service to issuing banks in every market throughout the world. This service represents the latest addition to MasterCard’s suite of Expert Monitoring Solutions which provide turnkey, next-generation fraud detection and prevention capabilities that help issuers reduce their fraud-related costs.
“We believe the Compromised Account Service represents the next generation in precise fraud prediction for issuing banks”
Account Data Compromise (ADC) events threaten issuing banks with potentially sizable fraud losses, substantial re-issuance expense and cardholder attrition. MasterCard research shows that accounts exposed to an Account Data Compromise event are nearly three times more prone to fraud than non-exposed accounts. According to a 2010 Javelin Strategy and Research study, cardholders who receive a new card account as a result of an Account Data Compromise event often abandon the card or use it much less frequently. As a result, accounts exposed to Account Data Compromise events represent a significant yet unpredictable source of loss for issuing banks.
MasterCard developed the Expert Monitoring Compromised Account Service to provide issuing banks with a comprehensive, real-time view of Account Data Compromise fraud risk during authorization with an ADC Threat Score that predicts the likelihood that fraud will occur on accounts exposed to Account Data Compromise events. Using state-of-the-art data modeling techniques and leading-edge computing technology, the ADC Threat Score is calculated by evaluating the:
  • transaction information for the exposed accounts,
  • merchants at which the cards transacted,
  • confirmed fraud on exposed accounts, and
  • behavior of similar accounts with common Account Data Compromise exposures.
Using this information, the ADC Threat Score predicts the probability of fraud over the coming 7 to 14 days—helping issuers to determine when, or if, to close the exposed account and re-issue a new account number to the cardholder.
“We believe the Compromised Account Service represents the next generation in precise fraud prediction for issuing banks,” said Wendy Murdock, Chief Payment System Integrity Officer, MasterCard Worldwide. “This is the first and only solution that provides a past, present and future view of Account Data Compromise fraud—leveraging intelligence from past Account Data Compromise events to prevent fraud on exposed accounts in the present during authorization and deliver a highly predictive future indication of fraud as a result of ADC exposure.”
The Compromised Account Service helps issuers more effectively assess the threat of fraud on accounts exposed to Account Data Compromise events to reduce their fraud losses, lower their re-issuance costs and minimize cardholder dissatisfaction. MasterCard analyzed a major U.S. issuing bank’s exposure to prior Account Data Compromise events as well as its transaction and fraud activity from April to September 2010. MasterCard identified significant fraud losses and re-issuance costs the bank would have avoided using the Compromised Account Service. The analysis revealed that by taking action on accounts with the highest ADC Threat Scores, the issuer would have prevented over 25 percent of the compromised account fraud by closing just 5 percent of the exposed accounts.
About MasterCard Expert Monitoring Solutions
With MasterCard’s full suite of fraud prevention and detection products and services, issuing banks benefit from:
  • A global and comprehensive view of fraud patterns and transaction trends
  • Precise network fraud models, as well as custom models based on the unique characteristics of specific portfolios, that deliver superior fraud transaction detection rates
  • Highly predictive fraud scores delivered in real-time on every transaction authorization request that traverses the MasterCard network
  • Scalability to score larger volumes of transactions in a highly targeted manner based on multiple account attributes
  • Low rate of fraud transaction false positives which helps issuers ensure cardholder satisfaction
  • Timely, predictive compromised account managemenwith an aggregated threat score across multiple compromise events for each account
  • A hosted solution that complements issuer fraud detection systems to reduce the total cost of ownership for predictive fraud modeling capabilities
For more information on MasterCard’s Expert Monitoring Solutions, please visit www.mastercardworldwide.com.
About MasterCard Worldwide
As a leading global payments company, MasterCard Worldwide prides itself on being at the heart of commerce, helping to make life easier and more efficient for everyone, everywhere. MasterCard serves as a franchisor, processor and advisor to the payments industry, and makes commerce happen by providing a critical economic link among financial institutions, governments, businesses, merchants, and cardholders worldwide. In 2010, $2.7 trillion in gross dollar volume was generated on its products by consumers around the world. Powered by the MasterCard Worldwide Network – the fastest payment processing network in the world – MasterCard processes over 23 billion transactions each year and has the capacity to handle 140 million transactions per hour, with an average network response time of 140 milliseconds and with 99.99 percent reliability. MasterCard advances global commerce through its family of brands, including MasterCard®, Maestro®, and Cirrus®; its suite of core products such as credit, debit, and prepaid; and its innovative platforms and functionalities, such as MasterCard PayPass™ and MasterCard inControl™. MasterCard serves consumers, governments, and businesses in more than 210 countries and territories. For more information, please visit us at www.mastercard.com. Follow us on Twitter: @mastercardnews.

Contacts

MasterCard Worldwide
Erica Harvill, 914-249-6848
Erica_harvill@mastercard.com
Permalink: http://www.businesswire.com/news/home/20110308005470/en/MasterCard-Worldwide-Advanced-Global-Fraud-Prediction-Account

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Tuesday, March 8, 2011

CARTES Trade Show for Smart Cards Going to the U.S.A. in March 2012

CARTES in Asia 2011
CARTES & IDentification 2011
PARIS--(BUSINESS WIRE)--The team of CARTES & IDentification and CARTES in ASIA is delighted to announce the launch of a new event: CARTES in North America, which will take place from March 5 to 7, 2012, in Las Vegas. Based on the international success and development of the existing CARTES events, CARTES in North America has been designed to aid companies and organizations in the smart card, digital security and smart technologies sector develop their business in the large and dynamic North American market.
The U.S. market is the largest market worldwide for payment cards: 576 million credit cards were in circulation in 2009 and 507 million debit cards (representing 37.9 billion transactions). The average consumer has 2.7 cards each (cardholders and non-cardholders combined), and the average number of credit cards per cardholder is 3.5, which is one of the highest in the world. However the annual card fraud loss is rising and represents 8.6 billion USD (0.8% of annual card volume). The U.S. payment industry is considering EMV1 implementation and deployment to improve payment security and offer services to cardholders. In December 2010, Travelex launched a reloadable prepaid EMV debit card for Americans traveling in Europe.
Contactless payment cards are increasingly popular in retail, campus and transportation (contactless smart card-based fare collection systems are either operational or currently being delivered in many cities transit systems). About 21% of consumers currently have a contactless debit card, while 26% have a contactless credit card.
The arrival of NFC2 phones should accelerate the mobile payment development in 2011. While mobile phones are an integral part of American daily life, their use is still primarily for person-to-person communication.
E-government and security applications are also booming, with the usage of the Federal PIV3 card for logical and physical security or the electronic health record (EHR) exchange.
(Sources: Federal Reserve Bank of Boston, Smart Card Alliance, Card World US Report 2010)
International companies in the payment, mobility and digital security industries are invited to participate in CARTES in North America to discover new market opportunities. An extended conferences program, elaborated by an international experts committee, will provide high-level content on Mobile Financial Services, Cards and Security and Smart ID, and other innovative sessions.
CARTES in North America is an event encompassing a professional trade show and conferences at the forefront of digital security and smart technologies for the North American market. For its first edition in March 2012, CARTES in North America will bring together international exhibitors to present innovative technologies in card manufacturing, payment solutions, identification and authentication solutions, mobility and digital security.
Highly qualified decision makers from bank and payment, telecoms, retail, government and transport sectors are expected over the three days of the exhibition, mostly from the United States and Canada. A three-day conferences program featuring international experts will provide a worldwide state of the art in the smart technologies.
(1) EMV stands for Europay, MasterCard and VISA, a global standard for credit and debit payment cards based on chip card technology.
(2) NFC: Near Field Communication
(3) PIV: Personal Identity Verification
25 years of experience in effective and international card business events
The CARTES team organizes the sector’s leading international event CARTES & IDentification in Paris, which celebrated its 25th anniversary in 2010 with 432 exhibitors and 18,768 international visitors. CARTES has promoted smart technologies and presented the main market trends and innovations through the most appropriate forms including conferences program, SESAMES Awards, activity areas, specific exhibition and demonstration areas. CARTES events are organized by COMEXPOSIUM, the leading French professional trade show organizer, offering a high-level of services and premium quality standards for exhibitors and visitors.
About CARTES in North America
Date:
 5 - 7 March 2012
Opening times:
Conferences
5 & 6 March – 9am to 5pm (opening conference 9am to 10:30am)
7 March – 9:30am to 12:30pm
Exhibition
5 & 6 March – 10:30am to 5pm
7 March – 9:30am to 2pm
Place:
Mirage Hotel, Las Vegas, USA
Organizer:
Comexposium
Website:
For trade visitors only

Contacts

Bérengère Bonnet
Marketing & Communications Director
E-mail: berengere.bonnet@comexposium.com
or
Julie Cochet
Communications Manager
E-mail: julie.cochet@comexposium.com
Web: www.cartes-northamerica.com
Permalink: http://www.businesswire.com/news/home/20110308006133/en/CARTES-Trade-Show-Smart-Cards-U.S.A.-March

Thursday, March 3, 2011

Low Cost Payment Alternative to NFC Phones

NFC Data offers bridge solution with contactless key fob


From NFC News:  Chicago-based start-up NFC Data Inc. has developed a new contactless key fob as a low-cost payment alternative to NFC phones, according to American Banker. Designed to be toted around on a key chain, Sqwizz houses a mobile decoupled debit card that users can link to any checking account of their choosing to make contactless payments at the point of sale. The device can also perform other NFC functions, such as reading tags and smart posters, sharing data with other NFC phones, and storing loyalty points and coupons. The Sqwizz is set up kind of like an MP3 player, with a scrollable menu screen that lets users choose which function to perform. The back of the device contains a small PIN pad used to verify the holder’s identity before an action is performed. According to American Banker, NFC Data has already made an agreement with a Silicon Valley company to launch 100,000 Sqwizz devices in August. The company is currently looking for a bank to co-brand the device’s contactless payment function. NFC Data is also working on creating an app that would bring Sqwizz capabilities to NFC-enabled smart phones, says American Banker.Read more here[end] 


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Wednesday, March 2, 2011

Start-Up Says Fob Is Key to Contactless Payments



American Banker  |  Wednesday, March 2, 2011

NFC Data Inc. is reintroducing the key fob form to contactless payments with its Sqwizz mobile decoupled debit card.
Sqwizz looks similar to popular small MP3 music players. A contactless decoupled debit card would sit at the front of the device. Users would link the card to any checking account via the automated clearing house system.
Though many companies are working to build contactless into mobile phones, NFC Data argues that this development path for the technology does not eliminate the audience for other forms.
"There are a lot of compelling reasons why NFC [phones] can be complemented by a device that fits on your key chain and not cannibalized by the phone and vice versa," said Ken Mages, NFC Data's co-founder and co-chief executive.
NFC Data, of Chicago, has an agreement with a Silicon Valley-area company to distribute 100,000 Sqwizz devices in August, Mages said.
NFC Data is positioning Sqwizz as more than just a payment device. It also is intended to mimic functions an NFC-enabled smartphone might perform, but at a lower cost.
For example, Sqwizz can communicate with near-field communication tags in smart posters, exchange data with NFC-enabled smartphones, store multiple loyalty cards and redeem coupons.
The front of the device features a light-emitting diode screen and scroll buttons to navigate a menu. The back has a secure PIN pad consumers would use as a security measure to access and use the device's multiple functions.

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Tuesday, March 1, 2011

Acculynk's Internet PIN Debit Solution to Be Offered by Heartland Payment Systems

Acculynk's PaySecure Internet PIN Debit Solution Adds Heartland Payment Systems to the Mix

Heartland Payment Systems to Offer Acculynk’s PaySecure Internet PIN Debit Solution

Leading payment processor provides the convenience and security of PaySecure to Internet merchants
ATLANTA--(BUSINESS WIRE)--Heartland Payment Systems® (NYSE: HPY), one of the nation’s largest payment processors, has partnered with Acculynk to provide PaySecure® Internet PIN debit solution to its Internet merchants. PaySecure is the first software-only service that enables a consumer to use his/her debit card and bank-issued PIN to pay for online purchases.
“PaySecure leverages the entire current infrastructure that is in place for acquirers, merchants, networks and issuers, which makes it very simple for merchants to adopt this payment method and our constituents to process PaySecure transactions”
“Heartland is always looking for new ways to help protect our merchants,” said Steve Elefant, Heartland’s chief information officer. “PaySecure authenticates that the consumer made the purchase which reduces fraud and charge-backs for merchants – saving them time and money. It is also user-friendly: it enables consumers to enter their PINs directly in the check out process without being redirected to another site or needing to enroll in a program. PaySecure is a valuable addition to our existing suite of security products.”
PaySecure will be available to existing and prospective Heartland merchants in Q2 2011. The product utilizes a patented, graphical PIN-pad for the secure entry of a consumer’s PIN. Transactions are processed using a merchant’s existing payment processor connections.
“PaySecure leverages the entire current infrastructure that is in place for acquirers, merchants, networks and issuers, which makes it very simple for merchants to adopt this payment method and our constituents to process PaySecure transactions,” said Ashish Bahl, CEO of Acculynk.
The added security of PaySecure has spurred considerable consumer adoption, with roughly one out of every two online shoppers choosing to enter their PIN with PaySecure rather than process their transaction as signature debit. PaySecure preserves consumer choice by giving shoppers the standard option of PIN debit or signature debit that they get today at the retail point of sale.
“We’re seeing more consumers concerned about fraud and PaySecure is a simple, convenient way for an online shopper to authenticate their transaction, without going to another website, using a device or enrolling in a new service,” said Bahl. “Heartland is one of the top processors in the U.S. and we are pleased to partner with them to further adoption of PaySecure in the market.”
About Acculynk
Acculynk secures online transactions with a suite of software-only services backed by a patented authentication and encryption framework that provide greater security for issuers, EFT networks, merchants and payment processors. Acculynk has introduced the first product for Internet PIN debit payments, PaySecure®, which utilizes a graphical PIN-pad for the secure entry of a consumer’s PIN. PaySecure is currently enabled on over 3,000 merchant websites. Acculynk has partnerships with 9 EFT networks to process PaySecure transactions and with six leading payment processors to distribute the product. Visit http://www.acculynk.com.

Contacts

Acculynk
Danielle Duclos, 678-894-7013
press@acculynk.com
Permalink: http://www.businesswire.com/news/home/20110301006220/en/Heartland-Payment-Systems-Offer-Acculynk%E2%80%99s-PaySecure-Internet

Monday, February 28, 2011

IC3 2010 Annual Report on Internet Crime Released

FAIRMONT, W.Va. — The 2010 Internet Crime Report was released today by the Internet Crime Complaint Center (IC3). The report demonstrates how pervasive online crime has become, affecting people in all demographic groups throughout the country. In 2010, IC3 received 303,809 complaints of Internet crime, the second-highest total in IC3's 10-year history.

IC3 is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). Since its creation in 2000, IC3 has received more than 2 million Internet crime complaints.

The 2010 Internet Crime Report provides specific details about various crimes, victims and perpetrators, as well as state-specific data. It also outlines how IC3 has adapted its methods to meet the needs of the public and law enforcement.

IC3 received and processed an average of 25,317 complaints per month in 2010. Non-delivery of payment or merchandise accounted for the most complaints (14.4 percent). Scams using the FBI's name (13.2 percent) and incidents of identity theft (9.8 percent) rounded out the top three types of complaints.

In 2010, IC3 referred nearly half of all complaints (121,710) to law enforcement for further investigation. New technology developed for IC3 allows investigators to collaborate on cases spanning jurisdictional boundaries. IC3 analysts also provide support for various investigative efforts.

“Internet crime has affected millions across the country, and the great thing about IC3 is that we have adapted our resources to meet this threat,” said NW3C Director Don Brackman. “We have implemented new tools to help law enforcement bring online criminals to justice.”

Gordon M. Snow, assistant director of the FBI's Cyber Division, added, “We encourage individuals to report Internet crime through the IC3 web portal. The IC3 is a unique resource for federal, state, and local law enforcement to intake cases efficiently, find patterns in what otherwise appear to be isolated incidents, combine multiple smaller crime reports into larger, higher priority cases, and ultimately bring criminals to justice.”

To download a copy of the 2010 Internet Crime Report, go to www.ic3.govNW3C has developed a companion website (ic3report.nw3c.org) for the 2010 report. The site features detailed information about Internet crime trends in all 50 states. It also includes resources for the public and for law enforcement.


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Discover® Small Business Watch: Confidence Holds Steady among Small Business Owners

Concerns over Temporary Cash Flow Offset Perceptions that Economy is Improving
TAX SEASON: Process Gets More Difficult to Organize and More Time Consuming, Few Take Advantage of New Tax Deductions
RIVERWOODS, Ill.--(BUSINESS WIRE)--Economic confidence among small business owners remained steady in February, as the monthly Discover® Small Business WatchSM index dipped slightly from 91.0 in January to 90.2. Although a few more small business owners said the overall economy is getting better, a rise in cash flow issues kept confidence flat.
“Hope seems to be tempered by reality this month”
Thirty-four percent of small business owners said economic conditions in the country are improving, up 3 percentage points from 31 percent in January; while 41 percent said conditions are getting worse, unchanged from January; and 20 percent said conditions are the same, down from 24 percent.
At the same time, 50 percent of small business owners reported encountering temporary cash flow issues within the last 90 days that caused them to delay paying bills, up 7 points from January; as 46 percent reported no temporary cash flow issues, down 3 points from the prior month. The average monthly percentage of small business owners who encounter cash flow issues in the 90 days preceding the poll is 43 percent over the past 55 months.
“Hope seems to be tempered by reality this month,” said Ryan Scully, director of Discover’s business credit card. “The number of small business owners seeing economic conditions getting better for their businesses is the highest we’ve seen since February 2008, but concerns over temporary cash flow show the biggest one-month spike since November 2009.”
Other February Confidence Indicators
  • Small business owners’ perceptions of the economic conditions for their businesses in the next six months were mixed in February: 33 percent said conditions are getting better, up from 31 percent in January; but 40 percent said things were getting worse, also up from 38 percent from January. Those who said conditions were the same dropped to 25 percent from 26 percent in the prior month, and the number of those who weren’t sure was 2 percent in February, down from 5 percent.
  • 56 percent of small business owners rate the current economy as poor, down from 57 percent in January; 32 percent rate it fair, down from 34 percent; 7 percent rate it good, unchanged from the prior month; and 3 percent rate the economy excellent, up from 2 percent last month.
  • The number of small business owners who plan to increase spending on business development activities such as advertising, inventories and capital expenditures in the next six months was 28 percent, down from 30 percent last month. Forty-one percent will decrease spending on business development, up one percentage point from last month; 30 percent do not plan any changes, up from 27 percent last month.
Taxes: Process Getting More Difficult to Organize
More small business owners report that the tax preparation process is harder this year than in any of the four previous years: 56 percent said it was very difficult or somewhat difficult to find and organize the documents they need. In 2007, the first year the Watch tracked this data, only 39 percent found very difficult or somewhat difficult to find and organize their tax documentation.
The process also seems more time consuming. This year 80 percent of small business owners said the tax preparation and documentation process was somewhat or very time consuming, compared to 73 percent last year, and also the highest in the past four years.
The taxes that still frustrate small business owners continue to be self-employment and federal income taxes. When asked to choose from a list the taxes that frustrate them the most, small business owners chose:
    Self-employment taxes, 30 percent
Federal income taxes, 25 percent
State income taxes, 8 percent
Real and personal property taxes, 6 percent
Employer portion of social security taxes, 5 percent
Unemployment taxes, 4 percent
Sales taxes, 1 percent
Excise taxes, 1 percent
Unsure, 21 percent
 
Few Took Advantage of New Deductions
Seventy-four percent of small business owners said they did not take advantage of any new tax deductions for their business this year, compared to 11 percent who did and 15 percent who were not sure.
Compared to the average consumer, small business owners prefer to hire a tax professional than use a software program. Among consumers, 49 percent hired a professional and 26 percent used a software program, while 25 percent did neither. For small business owners, 68 percent hired a professional, 19 percent used a software program, and 13 percent did neither.
Consumers, on the other hand, are expecting more refunds: 45 percent of consumers are expecting a refund this year, compared to 50 percent last year; while 20 percent expect to break even and 24 percent expect to owe taxes.
Twenty-six percent of small business owners are expecting a refund, 29 percent expect to break even, and 38 percent expect to owe taxes.
About the Small Business Watch
The Discover Small Business Watch is a monthly index measuring the relative economic confidence of U.S. small business owners who have less than five employees, a segment that consists of 22 million businesses producing more than a trillion dollars in annual receipts. The Watch is based on a national random survey of 750 small business owners. It is commissioned by Discover Business card, which strives to offer the best business credit card for American small businesses, and is conducted by Rasmussen Reports, LLC (www.rasmussenreports.com), an independent survey research firm. The numeric index is calculated by assigning values to responses to a set of five consistent questions. The base value of the Watch was established at 100.0 based on surveys conducted in August 2006. In addition to generating the index, the Small Business Watch surveys small business owners every month on key issues, and polls 3,000 consumers four times per year to gauge purchasing behavior and attitudes towards small businesses. For past results and survey data, visit www.discovercard.com/business/watch. For information on Discover Business card, visit www.discovercard.com/business.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings accounts, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discoverfinancial.com.
The views and opinions expressed by small business owners and consumers who participate in the Small Business Watch survey are their own and do not necessarily reflect those of Discover Financial Services or its affiliates.

Contacts

Jon Drummond
Discover
224-405-1888
jondrummond@discover.com
or
Jessica Douglas
Burson-Marsteller
312-596-3441
jessica.douglas@bm.com
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