Forrester Says Online Christmas Shopping will Rise 12%

Deal-hunters will help online holiday sales rise 12%, Forrester says

Nearly half of online consumers this year say they expect to find the best holiday shopping deals on the web, as online retail spending is expected to reach $44 billion during November and December, up 12% from a year ago, Forrester Research Inc. reports.

In a survey conducted last month of about 1,000 U.S. online adults, 48% of respondents said they expect to find the best values and deals online, up from 41% a year ago, Forrester says in “Outlook for U.S. Online Holiday Sales, 2008,” a report authored by Forrester principal analyst Sucharita Mulpuru along with vice president and research director Carrie Johnson and analyst Peter Hult.

27% of online consumers say they plan to spend more online this holiday season than they did during last year’s holiday season, but 26% said they plan to buy less online during the holiday season because of the economy, and 47% said they expect to spend about the same as last year, the study found.

When asked which online shopping services for which they’d be willing to spend more, the largest group of respondents, or 31%, cited product personalization; 26% cited 2- to 3-day delivery; 22%, overnight delivery; 20%, shipping insurance; 20%, gift wrap or box; and 15%, extended warranty.

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