Monday, March 23, 2009

E-Tailers Missed Out on $21 Billion



$21 Billion might not cover the bonuses at AIG but it's still a mighty big number...HomeATM can help bring those numbers back up by properly  "securing" the transaction with their PCI 2.0 PED SAFE-T-PIN, the very first PCI certified PIN Entry Device designed for use on the web.   

Javelin Strategy & Research in its latest research has stated that the volume of online sales has decreased by $21 billion in 2008.

According to survey results only 45% are satisfied with the quality of the merchandise sold online and the time of shipping whereas 37% of consumers complained of late shipments and 28% of online customers found that the quality of the goods they received is below their expectations.

19% of Internet users said that they have cut their online spending and 12% of consumers stated that they stopped using online shopping services due to online fraudsters.

To motivate online shoppers the retailers use various strategies. So, according to Javelin Strategy & Research the sellers assure users in safety of their personal information (83%), (Editor's Note: how do they do that if  the information isn't properly protected in the first place?) and by guaranteeing price (79%), quality expectations (80%) and reimbursement.

Among other top promises are a zero liability against identity theft (81%) and stronger security at the store website (80%).

Source: eBillme blog


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