Disc Array to BlameComputerWeekly.com
Barclays hardware failure brings down ATMs and online banking
Barclays cash machines, online banking and some counter services were inaccessible after a hardware failure yesterday.
Cash machines in the south of the country were not working and no services were available through telephone and online banking. Some services were unavailable at branch counters.
A spokesperson for Barclays said the problems had been caused by a failed disc array - a collection of hard drives built for storage. Engineers are currently working on getting "replacement cards", the spokesperson said.
Barclays added, "There is a technical issue affecting some of our systems. We have got engineers on site right now replacing the hardware." The hardware problems started at around 1pm on Tuesday, causing several systems to suffer. Customers in different parts of the country are affected in different ways, but telephone and online banking systems were down across the UK. "Customers will be able to speak to online banking staff, but no payments can be processed. It is possible to take money out over branch counters," a Barclays spokesperson said.
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