9 of 10 People Want More Security Protection from Banks...HomeATM Delivers!

Recession Increases People’s Fear of Identity Theft

CHICAGO--(BUSINESS WIRE)--As if the global recession, struggling housing market and high unemployment numbers weren’t enough, market research firm Mintel reveals that Americans increasingly fret about having their identities stolen.

Nine in 10 people told Mintel that protection against identity theft and illegal account access was very or somewhat important to them when selecting a bank.

“As banks launch new financial products and services like mobile banking, they need to be mindful of people’s concern about security.

• One way to improve acceptance of new products is for banks to convince customers that their personal information will remain safe and protected”

• Nearly half of adults (46%) say they’re more worried about someone stealing funds from their bank accounts or stealing their identities. Perhaps because of the belief that desperate times lead to desperate measures, or maybe because each dollar is more precious this year, security and identity theft are top concerns for today’s consumers.

Susan Menke, behavioral economist at Mintel Comperemedia, comments:



“Some consumers worry that, because of economic concerns this year, banks aren't paying as much attention to security and identity theft issues as they have in the past. So banks need to reassure their customers that they're being well taken care of.



Focusing on security and identity theft protection capabilities can give banks and credit unions a competitive edge and strengthen customer relationships.”

• Identity theft protection is very important to consumers, especially when choosing which banks to do business with.
  
  

• Nine in 10 people told Mintel that protection against identity theft and illegal account access was very or somewhat important to them when selecting a bank.

• Among small business owners, 42% rank identity theft protection as one of the top three factors they’d consider when obtaining a new business credit or debit card.
  
  

“As banks launch new financial products and services like mobile banking, they need to be mindful of people’s concern about security. One way to improve acceptance of new products is for banks to convince customers that their personal information will remain safe and protected,” states Susan Menke.



Visit Mintel Comperemedia’s blog for the latest direct marketing trend analysis: www.comperemedia.com/blog/.



About Mintel Comperemedia



Mintel Comperemedia provides competitive intelligence for businesses looking to advance and improve their direct marketing strategy. Tracking direct marketing (including mail, email and print advertising) targeted at consumers, small businesses and insurance agents, Mintel Comperemedia offers a unique perspective on everything from banking trends to insurance trends to credit card statistics. For more than 35 years, Mintel has provided insight into key worldwide trends, leading the industry for consumer, product and media intelligence. Follow Mintel on Twitter: http://twitter.com/mintelnews.