“We are honored that the Stevie’s have recognized Litle in the e-Commerce customer service category,” said Bob Botelle, Chief Customer Officer and Executive Vice President, Merchant Services at Litle & Co. “Our approach to payment processing becomes a value-added solution for e-commerce clients when consultative customer service is applied. Customer service is not just solving a single problem; it’s proactively uncovering new ways to reduce costs and increase revenue.”
More than 500 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards.
Jenn Munson, Payment and Fraud Prevention Manager, Ancestry.com, said, “Right from the beginning it was apparent that Litle is focused on putting our needs and those of our customers first. Litle’s approach to payment processing goes beyond traditional strategies, looking deep into an organization’s business practices to find ways to help improve operational efficiencies.”
David Fish, Senior Analyst, Mercator Advisory Group, has stated: “Litle is a ‘payment management’ company whose exclusive focus is on servicing [card-not-present] CNP merchants with next generation tools that leverage payment processing data for the merchant customer’s greater business intelligence. The Litle & Co. payments engine, which facilitates reporting for merchants down to the customer level, increases the merchant’s ability to maximize customer lifetime value.”¹
Members of the Awards' Board of Distinguished Judges & Advisors will select Stevie Award winners from among the Finalists during final judging, to take place January 25 - February 3, 2010. Finalists were chosen by business professionals worldwide during preliminary judging.
Details about the Stevie Awards for e-Commerce Customer Service and the list of Finalists in all categories are available at www.stevieawards.com.
Litle & Co. is a leading payments management company for merchants who sell goods and services directly to consumers. Providing transaction processing and consultative merchant services for card-not-present (CNP) and alternative payments, the Litle & Co. payments platform is engineered specifically to meet the needs of companies in Direct Response (DRTV, radio, print), Multichannel Retail (including catalogs), Internet Retail, and Online Services. Founded in 2001, and based in Lowell, Massachusetts, Litle & Co.’s growth has been acknowledged by a No.1 Inc. 500 ranking (2006) and a No.8 Entrepreneur Hot 100 ranking (2008). To learn more about Litle & Co. visit http://www.litle.com, or call 1-800-548-5326 (1-800-LITLECO) or 978-275-6500.
¹Mercator Advisory Group, “The Rise of the VARs: Merchant Attrition and Value-Added Technology’s Impact on Account Retention,” by David Fish, June 2009
