MEMPHIS, Tenn.--(BUSINESS WIRE)--uMonitor, the innovative financial solution services provider for operational excellence with member acquisition and retention, announced that Eli Lilly Federal Credit Union, CINCO Family Financial Center Credit Union, Communications Federal Credit Union, and CDC FCU have stepped up to expand their online offerings to delight members with services powered by uMonitor’s platform. Services include online account opening and funding service with a built-in switch kit, stand alone switch kit and account-to-account money transfer.
uOpen & uFund® streamlines the account opening and funding process online, in call center and in-branch and provides 24/7 service to members for checking, savings, money market and CD accounts, as well as credit cards and various loan accounts and gap insurance. The fully automated switch kit, uSwitch®, provides an easier way for members to close outside accounts and pay off loans, as well as switch direct deposits and automatic payments. The switch service is integrated with the account set-up process, but it is also available for later use by members and staff.
“After careful analysis we selected uMonitor’s platform to position our credit union to achieve the desired sales results, especially from younger, internet savvy generations,” Tim Greene, AVP of eCommerce at Eli Lilly FCU, explained. “uOpen & uFund and uTransfer are leading solutions for credit unions that will make us more competitive as the account opening and funding process is completely automated, enabling us to offer the convenience and timeliness that meets and exceeds our member service expectations.”
uTransfer® expands the benefits of online banking to members who prefer electronic transactions to manage their money. Credit union members will be able to visit the credit unions’ Web sites and initiate money transfers or set up recurring transfers. Many members use the automatic recurring transfer service to coordinate the transfer date with loan payment due dates. The service, with its security and monitoring provided with the uMonitor platform, makes this a risk-free option for members and most credit unions do not charge anything for in-bound transfers. Additionally, the built-in transaction level authentication makes it more secure.
“Investing in the right technology has always been a critical decision, but in today’s environment it is the key differentiator that will separate financial institutions as we emerge from the downturn,” Dinesh Sheth, CEO at uMonitor, explained. “These credit unions are showing their leadership as we enter 2010 with investments in services that delight members, and at the same time improve everything from customer service and cross-selling opportunities to regulatory compliance and operational efficiencies across all channels.”
About uMonitor (www.umonitor.com)
uMonitor offers a wide range of online solutions specifically designed to help financial institutions provide the most up-to-date services. These highly configurable and customizable solutions enable financial institutions to increase profitability, generate revenue, improve regulatory compliance, improve employee productivity while reducing costs and delighting customers. uMonitor solutions include New Account Setup and Online Funding with Switch Kit, New Loan Application Processing, Funds Transfer Service, Bill Presentment and Payment Solutions, Premium Account Management Service, Advisor-Client Relationship Management, and other services. The company’s growth and success were recognized by its inclusion on the Inc. 5000 list in 2008 and 2009.
For more information on uMonitor or its solutions, contact Gillian Smoot at gsmoot@umonitor.com, call 901-757-1212 ext. 7115, or visit the company at www.umonitor.com.
