Top 3 Israeli Banks Roll Out Customer Facing Voice Biometrics Technology by PerSay
Voice Biometrics is poised to become mainstream authentication technology for remote services and applications
CHICAGO--(BUSINESS WIRE)--Today at Genesys G-Force 2010, PerSay, the global leader in the research, development and deployment of Voice Biometric technology and products announced that it has successfully completed the deployment of its systems in the top three banks in Israel. Bank HaPoalim, Bank Leumi, and Discount Bank have all rolled out secure Voice Biometric applications to the public. Applications include PIN reset and PIN-less access to contact centers at Bank Poalim, self-service eBanking password reset and Real-Time Fraudsters Detection at Bank Leumi, and multi-factor authentication for phone based high-risk transactions at Discount Bank.
“Besides the efficiency we gained by eliminating authentication questions, we have significantly improved our service accessibility and customer experience”
In an interview broadcasted on national TV, Oren Hertz, Bank HaPoalim’s Contact Center Applications manager, stated that Voice Biometrics is indeed going to be the next big thing in contact center technology. “Besides the efficiency we gained by eliminating authentication questions, we have significantly improved our service accessibility and customer experience,” he added.
“With a monthly voluntary enrollment rate in the hundreds of thousands, there is no longer a question around the ability to deliver the unique values our Voice Biometrics technology offers to our clients,” noted Almog Aley-Raz, PerSay’s CEO. “The return on investment, enhanced security, and the significant improvement in customer service has already been validated. The fact that this technology can be applied across all communication channels without significant investment in hardware makes it a very attractive alternative for enterprises looking for multi-factor authentication and effective risk management.”
“This is a remarkable achievement and is a consequence of persistency and focus coupled with a unique multidisciplinary approach that takes into account the diversified stakeholders involved in large-scale Voice Biometrics deployments,” added Dr. Orna Berry, PerSay board member, former Chief Scientist of Israel and one of the country’s most respected Hi-Tech veterans. “In the next few years we expect this technology to serve most of the population in the industrial and developing countries, accessing remote services and applications over the phone, Internet, as well as mobile devices.”
PerSay’s cutting edge technology is gaining momentum around the world with financial services, telecom operators, healthcare service providers, large enterprises, and government agencies selecting its Voice Biometrics technology following competitive analysis. PerSay’s products are integrated with the leading IVR and CTI platforms such as Genesys, Cisco, Avaya, and IBM and are available through a growing network of global partners, resellers and system integrators, including IBM, Dimention Data, Huawei and others.
About PerSay
PerSay Ltd. (www.persay.com) is a leading provider of advanced biometric speaker verification products. PerSay’s technology relies on the biometric power of voice to verify a speaker’s identity. PerSay’s products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
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