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LONDON, July 13, 2011 /PRNewswire/ -- Veritape and Ground Labs are pleased to announce a partnership which will improve PCI DSS compliance for call center customers.
Ground Labs is renowned for Card Recon and Enterprise Recon, its cardholder data discovery software solutions for PCI DSS compliance. UK-based Veritape is a leader in the field of contact center PCI DSS compliance for call recordings, through its CallGuard products. The partnership will ensure that customers of both organizations will be able to further descope their call center operations from PCI compliance and remove card data from their environment.
CallGuard, introduced to the market in 2010, has proven to be a significant development in the area of PCI DSS compliance for recorded telephone calls. It works with any call recording system and makes recorded calls fully PCI DSS compliant by removing sensitive cardholder data. Historically, contact center operators have found this difficult to do. Stephen Cavey, Director of Corporate Development at Ground Labs, says, "When choosing to work closely with a partner we must ensure they are market leaders in their respective product category. Veritape's CallGuard solution is a clear leader in contact center solutions by providing the ability to eliminate cardholder data from contact center agents' screens and call recordings, eliminating the possibility of fraud. Working with Veritape to combine our respective capabilities offers call centers a rapid path to achieve ongoing PCI compliance."
Ground Labs' Card Recon and Enterprise Recon solutions are powerful tools that will accurately detect cardholder data stored within contact center environments. Contact centers typically accept payment via telephone, email and by fax. Ensuring that cardholder data is identified properly, and then stored securely, is a constant challenge in this environment. Cameron Ross, Managing Director of Veritape, explains, "We first met with Ground Labs at the PCI London conference in January this year and were immediately impressed. Since then, we have worked closely together, on a number of initiatives and opportunities, to introduce their technology to our customer base. Many of our customers have asked for a simple, effective method of finding all card data in their environment. Ground Labs are the market leaders in this area. The Card Recon and Enterprise Recon solutions help our customers make sure that they are correctly handling sensitive data under the PCI DSS requirements. "
The partnership between Ground Labs and Veritape includes the introduction of both companies' technologies to each other's customer base and also encompasses development work on additional products. Cavey says, "Veritape's technical development on our shared product pipeline is impressive, and we are excited at the prospect of working together to deliver secure cardholder data solutions to the contact center industry."
About Ground Labs
Ground Labs is a global leader in the development of security and auditing software solutions for the payment card industry. Its flagship products, Card Recon and Enterprise Recon, identify data storage risks on thousands of computer systems worldwide, helping companies prevent security breaches that result in the theft of customers' credit and debit card numbers. For more information and product demos, visit http://www.groundlabs.com.
About Veritape
Veritape specializes in developing powerful PCI DSS compliant call recording software solutions and we are the only call recording company accredited as a PCI DSS Participating Organization. Our CallGuard technology makes recorded calls fully PCI compliant; quick to implement, it works with any call recording system. Veritape call recording software delivers a cost-effective and flexible alternative to traditionally expensive fixed hardware call recording solutions. Clients include Jaguar, CPM, Exodus Travel, Intasure, PhotoBox and Mobile Mini. For more information, visit http://www.veritape.com.
