- New and existing clients supported with the technology and expertise to increase efficiency and optimize growth opportunities -
Tobyhanna Federal Credit Union, a $156 million, Pennsylvania-based institution is one of the credit unions converting to the PPS platform. According to Travis Frey, vice president of IT, Support, and Lending, "We wanted something in-house, live, and in real-time that did not require updates on more than one database. We looked at PPS and were immediately taken with its level of customer service. We no longer need to rely on a third-party for reporting. Since everything is now 'just a loan' and 'just a card,' we are able to create on-demand programs as well as customer reports to automate and create efficiencies across the board. From accounting to the front line, in-house credit cards with PPS was the right decision for us."
According to Carey Simon, accounting card specialist at Azalea City Credit Union, an $18.6 million, Alabama-based institution, "We were very comfortable with the pricing. We spoke with many other credit unions and they said they were very happy with PPS services. It's good to know about that reputation as we enter into a business relationship."
John Postle, general manager of PPS, said, "More and more institutions are realizing that if they're using in-house card processing, they'll get the best customer service possible from us. All companies talk about customer service but for PPS it's more than talk – it's the central focus of everything we do. We also have the technology and expertise to offer efficiency and growth opportunities. For example, PPS provides an easy-to-use processing interface, highly effective loyalty and fraud management programs, and an expert chargeback team. This combination of technology and service is hard to beat. Credit union members are the real winners."
About Tobyhanna Federal Credit Union
Tobyhanna FCU is located in Scranton, Pennsylvania and was founded in 1954. Tobyhanna is dedicated to providing quality financial products and services delivered in a professional, courteous, and timely manner. The institution offers a full line of products and services, including credit, debit, and ATM services; loans; investments; and products for businesses, youth, seniors, and more.
About Azalea City Credit Union
Azalea City Credit Union is located in Mobile, Alabama and was founded in 1954. The institution is committed to providing members with quality financial products and exceptional service. Whether saving for the future, financing a home, investing, or obtaining a new auto – Azalea offers quality, innovative, convenient, and competitive financial services. Its goal is to contribute to the well-being of members and their families.
About JHA Payment Processing Solutions (PPS)
JHA Payment Processing Solutions provides payment solutions to the financial industry including ATM, debit, and credit card solutions. These innovative solutions include one of the largest switch processors in the United States, access to one of the credit union industry's largest surcharge-free ATM networks, online real-time transaction authorization and processing, signature and PIN-based processing, in-house and outsourced fraud prevention and detection solutions, cardholder awards programs, card program management and profitability solutions, card manufacturing and personalization, instant issue and activation, marketing materials and programs, and renowned customer service. JHA Payment Processing Solutions are sold to financial institutions regardless of core processing platform, cross sold to the core credit union clients supported by Symitar™, and select products are sold to the core bank clients supported by Jack Henry Banking™. Additional information is available atwww.weknowpayments.com.
