Consortium of Thought Leaders Advance Conversation on Emerging Payment and Mobile Commerce Technologies; Examine Online-Offline Convergence in New Opinion Paper
ATLANTA--(First Data Corporation, a global leader in electronic commerce and payment processing, today announced the company is sponsoring the Universal Commerce Innovation Exchange: a group of industry thought leaders who will provide perspectives on consumer and technology issues related to the convergence of in-store commerce, eCommerce and mobile commerce.
)--As part of an ongoing effort to promote Universal Commerce, “The Innovation Exchange is an exclusive group of industry experts who come together to discuss their individual perspectives on emerging payments and amplify key dynamics and issues on Universal Commerce-related topics.”
The goal of the Universal Commerce Innovation Exchange is to advance conversation on the integrated consumer buying experience, bringing to light many of the opportunities, challenges and realities faced —all through open and continued discourse among some of the leading experts in this evolving arena. The Innovation Exchange has made available the first in its series of opinion papers regarding Universal Commerce. This paper,Online-Offline Convergence, includes comments from discussions among a group of Innovation Exchange members as they explored the implications of online-offline convergence on consumers, markets and business.
“With two-thirds of all purchases predicted to occur on a mobile device by the year 2015, the way in which consumers expect to interact with merchants is changing — both at the point of sale and even before arriving in the store,” said Mark Herrington, executive vice president of Global Product Management and Innovation, First Data. “The Innovation Exchange is an exclusive group of industry experts who come together to discuss their individual perspectives on emerging payments and amplify key dynamics and issues on Universal Commerce-related topics.”
The Innovation Exchange represents diverse roles and viewpoints within the industry. Its members currently include:
- CardSpring – Eckart Walther, Chief Executive Officer
- Citi Retail Services – Craig Vallorano, EVP, Business Development and Strategy
- University of Wisconsin, Milwaukee – James L. Brown, Professor Emeritus, Consumer Advocate
- IBM – Alisa Maclin, VP, Marketing, Smarter Commerce
- Kohl’s Department Stores, Inc. – Troy Carrothers, SVP, Retail Payment Solutions and Multi-Channel Sales and Services
- Commerce and Payments Industry Advisor – Dickson Chu
- McDonald’s Corporation – Melody Roberts, Sr. Director, Experience Design Innovation
- RSA, The Security Division of EMC – Rob Sadowski, Director, Marketing
- First Data – Mark Herrington, EVP, Global Product Management and Innovation
- First Data – Larry Drury, Chief Marketing Officer
- First Data – Dom Morea, SVP, Advanced Solutions and Innovation
The Online-Offline Convergence opinion paper and more information on the Universal Commerce Innovation Exchange can be viewed atwww.firstdata.com/innovationexchange. Additionally, First Data’s point of view on the concept of Universal Commerce can be found in the recent First Data white paper Universal Commerce: A Seamless, Personalized Purchase Experience for Today's Connected Consumers.
Around the world, every second of every day, First Data makes payment transactions secure, fast and easy for merchants, financial institutions and their customers. First Data leverages its vast product portfolio and expertise to drive customer revenue and profitability. Whether the choice of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout counter, First Data takes every opportunity to go beyond the transaction.
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