Many FNB online banking clients had to endure a long system downtime earlier this week. FNB CEO Michael Jordaan has now apologized for this downtime, and promised that customers who lost money will be compensated.
Editor's Note: I wanted to put an FNB Logo on this post, but when I typed in their web-site address the only picture that was available is the one displayed on the left. Ooops!
“While I sincerely hope that you have not been affected, you may have been one of our unfortunate customers who experienced slow response on our Online Banking platform. Please accept my sincerest apologies for the poor levels of service on our Online Banking systems over the last two days,” said Jordaan.
“We have made a commitment that customers who have experienced quantifiable losses as a result of having to use any other FNB payment channels such as branches, ATM's, call centres, mobile banking, or alternative payments instruments such as cheque or cash payments will be compensated for any additional fees incurred.”
FNB said that claims should be made via email to fcommunications@fnb.co.za or through the relevant call centres on 0860 11 22 44 for our Personal Banking customers and 0861 100 141 for our Business Enterprise customers, alternatively through your relationship managers.
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