November 05, 2009 10:12 AM Eastern Time
Heartland Expects its Merchants to Contact VeriFone for Direct Support
SAN JOSE, Calif.--(BUSINESS WIRE)--Heartland Payment Systems (NYSE: HPY) has filed a court briefing in the Superior Court of New Jersey saying it now expects its merchants using VeriFone systems to contact VeriFone directly for support.
Specifically, Heartland wrote:
"VeriFone is critical in serving existing customers and troubleshooting for problems with the POS terminals and credit card processing. Heartland provides troubleshooting and systems integration support for its merchants, which requires assistance from VeriFone. If Heartland were to be cut from any support, its customers would be forced to reach out directly to VeriFone, which would result in a reduction of service to the customers and an erosion of Heartland’s relationships with those customers."
Heartland merchants from coast to coast are contacting VeriFone for free continuous support. VeriFone has informed Heartland that it will cease support of VeriFone systems connected to the Heartland network at end of day, December 31, 2009.
Douglas G. Bergeron, CEO of VeriFone, said:
"We encourage ISO agents everywhere to reach out to merchants on the Heartland network and assist them in registering with VeriFone for free support. Merchants need to rely on VeriFone for continuous support of their operating system, runtime libraries, and in most cases their payment application."
VeriFone estimates that approximately 75% of Heartland merchants depend on VeriFone for their payment processing technology.
To register online, go to http://heartland.verifone.com.
To register by phone, call 1-888-887-8199.
About VeriFone Holdings, Inc. (www.verifone.com)
VeriFone Holdings, Inc. (“VeriFone”) (NYSE: PAY) is the global leader in secure electronic payment solutions. VeriFone provides expertise, solutions and services that add value to the point of sale with merchant-operated, consumer-facing and self-service payment systems for the financial, retail, hospitality, petroleum, government and healthcare vertical markets. VeriFone solutions are designed to meet the needs of merchants, processors and acquirers in developed and emerging economies worldwide.
