September 27, 2011 09:31 AM Eastern Daylight Time
Independent Study Evaluates Methods of the Top 23 Card Issuers
RIVERWOODS, Ill.--(BUSINESS WIRE)--Discover ranks best in identity fraud resolution among the top U.S. credit card issuers in Javelin Strategy & Research’s annual assessment of identity safety in the credit card industry. This was the second year in a row that Discover placed first in the resolution category.
“We take pride in our resolution services as it shows our commitment to quickly restoring the accounts of our valued customers.”
The Seventh Annual Card Issuer’s Safety Scorecard from Javelin evaluated the top 23 card issuers in the categories of identity fraud prevention, detection and resolution based on research from issuers’ websites and calls to customer service representatives. In addition to achieving the highest score in the resolution category, Discover finished second overall among issuers across all categories.
“Discover is continually monitoring and adapting to the latest criminal trends related to credit card fraud in order to protect our cardmembers,” said Carlos Minetti, president of consumer banking and operations for Discover. “We take pride in our resolution services as it shows our commitment to quickly restoring the accounts of our valued customers.”
Discover has finished among the top-scoring issuers since the scorecard was created seven years ago. Javelin, a leading independent provider of financial services research and analysis, incorporates data from annual household, consumer and issuer surveys in order to identify relevant security features. The study works to provide an understanding of the current trends in fraud and the evolving security criteria that credit card issuers are using to address them.
Available security features for Discover cardmembers include:
- $0 Fraud Liability Guarantee
- Proactive account monitoring for suspicious activity
- Fraud alerts via phone, e-mail or text
- Dedicated fraud specialists
- Credit score monitoring
- Paperless statements
- Fraud prevention education tips
Go to www.Discover.com for more information.
